Update Ticketsystem von der Version 7.1 auf 7.6

Thu, 08 Mar 2012 23:00:00 GMT

Wir wollen unseren Kunden einen TOP Service im Bereich des Supportes und der Administration anbieten. Aus diesem Grund haben wir am 09.03.2012 unser Portal kundendienst.fitness4all.ch von der Version 7.1 auf die neuste Version 7.6 aktualisiert.

Die folgenden Modifikation werden implementiert:

Version 7.6.4450 (2012-03-08)
CHANGED: Knowledge base translations created via Microsoft Translator or Google Translate are now cached so users who refresh the page will not be resubmitting text for translation.
CHANGED: Managers can now view all call logs in the system.
FIXED: A potential security vulnerability in the mobile interface is now resolved.
FIXED: Adding a ticket message via Web services now uses the isHtml parameter correctly.
FIXED: Chat room permissions now function as expected.
FIXED: Deleting knowledge base folders that have had several searches performed on them now functions as expected
FIXED: Departments with an auto-responder configured can now be deleted properly.
FIXED: Exporting reports to .CSV now functions as expected.
FIXED: Inserting a translation string into a muti-line text box in system settings now functions as expected.
FIXED: Logged in portal users will no longer see duplicate email address fields on the ticket submission page.
FIXED: The custom message displayed for department selection when submitting a ticket from the portal now renders HTML properly.
FIXED: The event action variable #commenttext# now functions as expected.
FIXED: The list of tasks in the content pane now automatically updates after adding or editing a task.
FIXED: The option to display the live chat link in the portal now functions as expected.
FIXED: The URL sent with survey invitations now functions as expected.
FIXED: Tickets are now sorted correctly when changing between pages on the portal
FIXED: Tickets automatically fowarded to an agent's altnernate email address now display HTML content correctly.
REMOVED: The tracking status condition has been removed from Who's On events.

Version 7.5.4412 (2012-01-30)
FIXED: Changes to email templates can now be saved as expected.
FIXED: SmarterTrack installations that use certain versions of MySQL will now function as expected.

Version 7.5.4408 (2012-01-26)
ADDED: A link to the WAP interface on the management interface's login page.
CHANGED: Adding a comment to a ticket will no longer mark it as unread for the author of the comment.
FIXED: A warning now displays to agents if the system has automatically removed an expired attachment from a new ticket message.
FIXED: An error is no logged if a customer ends an auto-translated live chat.
FIXED: An error will no longer be logged when the same action (such as tranferring a ticket) is performed on multiple times on the same ticket.
FIXED: Auto-logout settings now function as expected in SmarterTrack Enterprise with Load Balancing Functionality.
FIXED: Changing the date range on the survey conversion rate report now functions as expected.
FIXED: Emails sent using the event system are now formatted properly,
FIXED: Exporting knowledge base search reports in CSV now functions as expected.
FIXED: Inserting a language string into a textbox now functions as expected.
FIXED: Knowledge base articles can now be purged as expected.
FIXED: Knowledge base articles now update correctly after an action (editing, rating, commenting, etc.) is performed on them.
FIXED: Knowledge base articles set to all languages can now be viewed in the portal when linked as a translation to another knowledge base article.
FIXED: Knowledge base folders can no longer be deleted if an auto-responder is displaying results from that folder.
FIXED: New version notifications now function as expected.
FIXED: System administrators are now required to specify a default language.
FIXED: The browser's default language is now always used in the portal.
FIXED: The Compose and HTML tabs at the bottom of the canned reply window now display correctly.
FIXED: The forgot login email template can now be modified as expected.
FIXED: Tickets with attachments that were started from the portal now properly forward to the assigned agent when ticket forwarding is enabled.
FIXED: Trend reports no longer display data for dates outside of the selected range.
FIXED: Viewing survey results by brand, department or agent now functions as expected.

Version 7.4.4338 (2011-11-17)
CRITICAL: Due to Google's announcement that its translation API will be a paid service as of December 1, auto-translation of knowledge base articles and live chats is now disabled by default. If upgrading from a previous version of SmarterTrack, the system administrator will need to reconfigure translation settings.
ADDED: An insert button to the canned reply popup when composing a ticket message.
ADDED: Incoming and outgoing live chat messages can now trigger events based on the content of a sent message.
ADDED: Support for Microsoft Translator when auto-translating live chats and knowledgebase articles.
ADDED: The option to prevent incoming chats from being assigned to a specific agent if the agent is editing or creating a call log.
ADDED: The priority and status now displays in the ticket or live chat header.
ADDED: To help system administrators manage translation service subscription costs, SmarterTrack now tracks how many characters and requests your server has attempted to translate.
CHANGED: Advanced searches now query for items from January 1, 2000 by default.
CHANGED: Composing a ticket message on a Google Android device now uses the plain text editor.
CHANGED: SmarterTrack now sends locked out users instructions on how to reset their password when they click the Forgot Password link in the portal.
EFFICIENCY: Active live chats now interact with the database more efficiently.
EFFICIENCY: Reduced the amount of memory SmarterTrack requires to perform search indexing.
EFFICIENCY: Reduced the amount of time required to start SmarterTrack.
FIXED: Adding a comment to a ticket no longer causes the ticket reply window to crash in Internet Explorer 7 and 8.
FIXED: Custom roles can now be assigned to users on a SmarterTrack.com hosted site.
FIXED: Expanded the query for quick searches performed in the tickets, live chats, tasks or call logs sections of the interface.
FIXED: Favorite reports can now be deleted as expected.
FIXED: Knowledge base articles can now be edited from the portal when you are logged into the portal but not the management interface.
FIXED: Links displayed on the Resources tab of tickets and live chats now navigate to the correct brand.
FIXED: Live chat events now work correctly for sending and receiving messages.
FIXED: Live chat messages are no longer duplicated when the server slows down.
FIXED: News items can now be deleted from the portal as expected.
FIXED: Scheduled email report options are now only available to users of SmarterTrack Enterprise as expected.
FIXED: Sscheduled email reports can now be deleted as expected.
FIXED: The end user settings page now displays more than 75 users at a time.
FIXED: The folder list will now always populate correctly when adding or editing a canned reply.
FIXED: Ticket, live chat and call log numbers are now unique if two load balanced servers create a ticket within the same millisecond.
FIXED: Tickets can no longer bypass the queue if they were created at the same time tickets are automatically assigned.

Version 7.3.4293 (2011-09-29)
ADDED: Video tutorials to help administrators configure SmarterTrack that can be accessed from the settings section of the management interface.
CHANGED: The agent transfer selection option on the Ticket Settings page now allows administrators to select always, never, cross instances only or local instances only.
CHANGED: The content pane in the knowledge base, canned replies and news items sections no longer updates automatically.
CHANGED: Tickets are now auto-assigned according to priority and sorted by idle time.
CHANGED: When creating a new ticket, the tabs to switch between HTML and Compose view are disabled if the ticket is set to display in plain text only.
FIXED: Agents who share a username with an older deleted employee will no longer get logged out randomly.
FIXED: Audit reports on time logs now function as expected when associated tickets, chats or calls include customer data like email addresses.
FIXED: Custom field URLs using https:// now open properly in a new window.
FIXED: Custom fields may no longer be marked organizational if they are included in a template.
FIXED: Date, time and datetime custom fields are now validated to ensure they use proper time values.
FIXED: Deleted live chats with file attachments can now be purged as expected.
FIXED: Editing a ticket's time log no longer deletes existing customer data from the log.
FIXED: If a customer exits a live chat by closing the chat window instead of clicking the End Chat button, the live chat will be removed from the queue..
FIXED: Knowledge base content now displays per the brand and language settings as expected.
FIXED: Maps now function as expected in live chats.
FIXED: Removing a custom field from a template now deletes all data associated to that custom field in tickets, chats and call logs.
FIXED: Replying to a ticket through Web services now removes the ticket's follow-up flag when applicable.
FIXED: Retrying an item in the spool now functions as expected.
FIXED: Sharing a knowledge base article with social networking sites now functions as expected.
FIXED: The Add Comment event action now functions as expected.
FIXED: The color scheme option on the Brand settings page now functions as expected when a custom color is selected.
FIXED: The CreateTicket Web service method in svcTickets.asmx now properly uses the sendEmail parameter.
FIXED: The custom messages that display to customers prior to ticket and live chat submission now properly include line breaks.
FIXED: The live chat icon now blinks red to indicate that a chat is in the queue.
FIXED: The option to refresh the list of SmarterTrack instances now only displays on the Servers tab of the Ticket Settings page.
FIXED: The sort menu now remembers selected values, even when switching between sections of the interface.
FIXED: The Who's On density map no longer produces a JavaScript error if mapping is disabled.
FIXED: When an agent is deleted from the system, his tickets are now transferred to the queue as expected.
FIXED: When editing a report item in a custom report, the display name field now saves the correct data.

Version 7.2.4259 (2011-08-30)
ADDED: A close button to the top of the Show HTML window for tickets.
ADDED: Ticket event actions can now include a link to view the ticket in the WAP interface.
CHANGED: The department selection screen no longer displays in the portal if only one department is set up to receive tickets.
CHANGED: When exporting report data as a .CSV file, the time data is now reflected in minutes.
FIXED: Clicking the AFK link in the management interface now also updates the live chat counters in the navigation pane.
FIXED: Clicking the Generate button in the reports section of the management interface no longer causes an error in Internet Explorer 6 and 7.
FIXED: Custom field requirements are now checked when an agent deletes a ticket.
FIXED: Custom field requirements are now checked when an agent marks a ticket as spam.
FIXED: Custom role permissions pertaining to knowledge base access are now enforced in both the portal and the management interface.
FIXED: Date selector fields in the management interface are now validated for proper date ranges.
FIXED: Default sort options are now applied to items in the content pane as expected.
FIXED: Duplicate entries are no longer displayed on the End Users settings page
FIXED: If the instant messaging feature is disabled, the option to get assistance on tickets and live chats will no longer be available.
FIXED: Live chat sounds now function correctly in Internet Explorer 6, 7 and 8.
FIXED: Microsoft Virtual Earth now functions as expected for the Who's On density mapping.
FIXED: Random cache-related errors no longer occur in high-volume deployments.
FIXED: Searches can now be performed on root-level knowledge base folders that do not have subfolders.
FIXED: Sending an attachment during a live chat session now functions as expected in Internet Explorer 6 and 7.
FIXED: Spell check now functions as expected in live chats.
FIXED: The hyperlink custom field no longer requires the user to enter 'http://' before the web address in order for the link to be valid.
FIXED: The register user with verified email role is now applied properly to a user that clicks the link in their verification email.

Version 7.1.4236 (2011-08-06)
FIXED: Installations of SmarterTrack using a MySQL database (version 5.5.14 and higher) will now function as expected
FIXED: Installations of SmarterTrack using a MySQL database will no longer encounter intermittent connection timeouts.

News Woche 39

Wed, 28 Sep 2011 06:49:00 GMT

Unsere Aktuellen Wochennews findet Ihr unter:
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News Woche 38

Wed, 21 Sep 2011 06:19:00 GMT

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News Woche 37

Mon, 12 Sep 2011 08:00:00 GMT

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News Woche 36

Sun, 04 Sep 2011 22:00:00 GMT

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News Woche 35

Sun, 28 Aug 2011 22:00:00 GMT

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News Woche 34

Sun, 21 Aug 2011 22:00:00 GMT

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Update Ticketsystem von der Version 6.1 auf 7.1

Mon, 15 Aug 2011 04:04:00 GMT

Wir wollen unseren Kunden einen TOP Service im Bereich des Supportes und der Administration anbieten. Aus diesem Grund haben wir am 15.08.2011 unser Portal kundendienst.fitness4all.ch von der Version 6.1 auf die neuste Version 7.1 aktualisiert.
Im speziellen wurde das Portal Design für den Kunden überarbeitet, sowie die Bedinung der Oberfläche für Tablet PC optimiert.

News Woche 33

Sun, 14 Aug 2011 22:00:00 GMT

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http://www.fitness4all.ch/news/woche33.html

News Woche 32

Sun, 07 Aug 2011 22:00:00 GMT

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http://www.fitness4all.ch/news/woche32.html

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